WEN products are a revolutionary new way of cleansing hair and it is our mission to change hair one head at a time so we invite, and truly request that you call our customer service if you are not achieving the results you expect.
Returns are accepted for 30 days from the original date of purchase. If you would like to make a return, send an email to email@example.com with the subject line Return Request. Please include your order number in the body of the email. If your order was with Guthy Renker, see instructions below, as we cannot accept those returns. We will reply with instructions and a return authorization number. No returns or exchanges will be made after 30 days, and no packages will be accepted without a return authorization number.
Credit less shipping and handling charges will be issued to the method of payment used within 10 business days of receipt of your return.
While we can answer questions about the product and usage, we do not have the ability to process these returns or provide any information about the status of a return you have sent to Guthy Renker, please refer to the contact information provided with your order or contact 1-800-964-1892 to inquire about returns with Guthy Renker.