Hi Ona,
We are sorry you did not achieve the best results with our WEN cleansing conditioner. We did reach out to you personally to confirm our pump guide and recommendations. These results are often common with new users because WEN does not work like ordinary shampoos or conditioners. It encapsulates dirt, grime and oil and then lifts it out of the scalp and hair when rinsing. Since it doesn't lather, it's crucial to use enough to fully saturate the hair from root to ends to ensure a thorough cleanse and rinsing thoroughly and completely. Otherwise, it is essentially the same as not cleansing the hair at all. We hope the information we emailed is helpful and we have a 30 day return policy so please feel free to contact us if you are not happy. CustomerService@ChazDean.com or 888-670-3756