I have been using this product since 2011. The last two times I purchased this Cleansing Conditioner in the 32oz. size the pumps haven't worked. I still have an old one that does work so it isn't a big problem. I just wonder if anyone else has had it happen?
I have been using when for a long time and I love it!! That being said, it is very pricy but worth it, however when someone spends that amount of money they expect to get a fresh product. I’ve read many of the reviews with similar concerns about the dates being VERY old, even unopened product should not arrive 5 years old!! The order I placed recently, did not have ANY date at all, which is not a good solution to this problem. As a result, I will not be using wen anymore. Very disappointed in Chaz, that is not a good solution! Just slow down production, so people get fresh products. Bad business!! I will miss wen, but I refuse to pay top dollar for old product, and the solution of not putting ANY date at all is worse.
Dear Justine, Thank you for your time in sending your feedback and we would like to provide information regarding your review. All of the WEN products have a shelf life of two years after the date of opening, not the date of manufacture. We stopped putting the manufacture dates on the products starting in 2019 because it just seemed to confuse our customers and too many people were worried the manufacture date was the same as the expiration date. The manufacture date will not effect the performance or lifespan of the product, and a product with a 2015 manufacture date will not operate any differently than a product with a 2019 manufacture date. The number and codes on the bottle are the batch numbers for our product development to reference and when not in use, we recommend storing WEN products in a cool, dry place to maximize shelf life. Chaz has been doing hair for 30 years+ and he created WEN to help preserve the quality, health and integrity of your hair, hair color and scalp. Chaz uses the highest quality of ingredients he can in all his products and this is why you will pay more money when it comes to WEN but it is important to him that everything we sell and provide to customers is safe and the quality is sustained because we use the products ourselves and so do our family, friends and pets. To uphold the highest standards, Chaz tasked world-class toxicologist and dermatologist to evaluate everything from ingredients to manufacturing facilities and he continues to do everything to ensure the quality of every product sold is maintained. Our WEN products are the most safety-tested beauty product on the market today and we have millions of dollars in safety studies done by the top dermatologists in the world. Unfortunately there is this perception about dates and manufacturing but we can assure you we stand behind the shelf life and quality of products you receive. We strive to make our customers happy and please let us know if you have any additional questions or you would like information on our return policy. I sincerely hope this information is helpful and thank you again for your feedback and email.
Dessert Poppy does not cleanse and condition as well as the Almond Mint or Fig. Unfortunately I ordered 2 by mistake.....
I have the mousse and shampoo. Please keep this scent in your line.
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