Hi Anna,
We are sorry that the Fragrance Free cleansing conditioner formula did not work for you and understand that some customers are more sensitive, and sense of smell is so personal. Our fragrance free means there is no additional fragrance from a perfumer added but you might smell a hint of extracts, citrus essential oils and the menthol. Menthol is a cooling agent that we use as a scalp stimulant and is known to produce sensation that can be described as “cooling” or “fresh.”
We do want you to be happy with your purchase and have a 30 day return policy so please feel free to contact us at 888-670-3756 or CustomerService@ChazDean.com and we can assist you..