We hope you are happy with your WEN purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund (less original shipping fees). Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the delivery date. There is a 20% restocking fee for the items you are returning.
To return an item, please email customer service at email@example.com to initiate your return. After receiving an RMA number, place the item securely in its original packaging, and use the prepaid return label we issue to return the item.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
The following items cannot be returned:
- Clearance Items
- Empty bottles will not be accepted for a refund.
If you have any questions concerning our return policy, please contact us at: (888) 670-3756 or firstname.lastname@example.org
Damaged or Missing Shipments
Please contact us immediately upon receipt for any damage or missing shipments. If we are not contacted within 2 business days of your receipt of the damaged items, or no more than 3 business days of the expected delivery date, we will not accept responsibility for refunding the item.