Salon Receptionist | LA
WEN by Chaz Dean is a revolutionary hair care product line that changes the way people care for their hair. Our products are used exclusively in our Hollywood hair salon.
Job DutiesThis position is multifaceted with duties including but not limited too: Efficiently booking clients and answering inbound phone inquiries about appointments, handle daily opening and closing duties and assist salon clients as needed. You'll also provide customer service to retail clients in the salon and assist them in finding the right products for their hair.
Inform and educate new and existing customers about our products. You will spend a lot of time educating customers about the product line. You need to master it quickly and be patient with customers who are new to the line.
Maintain product inventory for the store and maintaining displays and sample products
Proactively resolve problems our customers may be experiencing with our product line.
Prepare regular reports for supervisors to keep them apprised of any possible areas for product line expansion that customers bring to your attention.
Book new appointments, make stylist recommendations to new clients and answer all inbound calls to the salon.
Skills/QualificationsHigh proficiency with Mac OSX and familiarity with modern web browsers.
Familiarity with STX salon software or equivalent.
Comfortable in Excel and Word or comparable software.
A strong degree of proficiency with the Google Apps tools and features.
Passion for the hair and beauty industry is a must and previous similar experience is preferred.
This is a full-time position Tuesday through Saturday.