Hi Jeanann, Thanks for your feedback! Chaz uses the highest quality of ingredients he can in all his products and this is why you will pay more money when it comes to WEN but it is important to him that everything we sell and provides to customers is safe and the quality is sustained because we use the products ourselves and so do our family, friends and pets. To uphold the highest standards, Chaz tasked world-class toxicologists and dermatologists to evaluate everything from ingredients to manufacturing facilities and he continues to do everything to ensure the quality of every product sold is maintained. Also our WEN products are one of the most safety-tested beauty products on the market today and we have millions of dollars in safety studies done by the top dermatologists in the world. We strive to make our customers happy and we understand if you are not happy and we can email you a prepaid return label so please let us know if we can assist you further. Have a great day!