Hello Kimberly,
We are sorry to hear you received a damaged pump or non working pump. We would be happy to ship you a replacement pump at no charge and will reach out to you personally.
A few years ago we did update the mechanism in this 32oz pump component to dispense more product so the customers did not have to pump so much. It is very important to Chaz that everything we sell and provide to customers is safe, the quality is sustained and we would never intentionally send a product that may have been compromised or quality sacrificed.
Although we do operate independently with all shipping companies like UPS, FedEx and USPS, we strive to make our customers happy and deliver all orders as quickly as possible. Please do not hesitate to contact CustomerService@ChazDean.com or 888-670-3756 for any questions about your order and we will assist you asap.