Hello Delia,
All our cleansing conditioners are formulated to provide hydration and moisture and to be sure you achieve the best results possible, after you cleanse, rinse and repeat, we highly recommend that you add 1-2 pumps back in as a leave in conditioner if you did not try this. Customers who share your hair concerns after using WEN, might also need to increase the amount of pumps they are using.
Using less than the recommended amount will leave your hair unclean, and feeling greasy, dirty or even dry. It's crucial to use enough to fully saturate the hair from root to ends to ensure a thorough cleanse and hydration. The pump guide is on the bottle and you can adjust it by adding more or less especially if you have thick, coarse or curly hair. After applying the product, be sure your hair is completely creamy and saturated from roots/scalp to ends.
Please feel free to reach out to our CustomerService@ChazDean.com or 888-670-3756 and we can assist you in achieving the best results.