Hi Anna, We are sorry that the Fragrance Free cleansing conditioner formula did not work for you and understand that some customers are more sensitive, and sense of smell is so personal. Our fragrance free means there is no additional fragrance from a perfumer added but you might smell a hint of extracts, citrus essential oils and the menthol. Menthol is a cooling agent that we use as a scalp stimulant and is known to produce sensation that can be described as “cooling” or “fresh.” We do want you to be happy with your purchase and have a 30 day return policy so please feel free to contact us at 888-670-3756 or CustomerService@ChazDean.com and we can assist you..

Hello Samantha, We are sorry that the formula did not meet your expectation and when it comes to scent, it is so personal. Our Fragrance Free means there are no additional fragrance from a perfumer added but you might smell a hint of the nourishing ingredients of extracts and essential oils that make the cleansing conditioner keeping it rich in vitamins, minerals, with eleven amino acids and this cleansing conditioner combines our antioxidant rich four-tea complex with nourishing bamboo waters to help protect and repair your hair. Since everyone has a different sense of smell and being such a personal choice, we do have a 30 day return policy on our Chaz Dean website if a customer ends up not liking it. We have emailed you personally to help process a return and please feel free to contact our CustomerService@ChazDean.com or 888-670-3756 so we can assist you with any product or hair concerns.