Hi Kelly,
Thanks for your feedback and we are sorry to hear you did not get the results you expected using the Winter Chocolate Truffle Cleansing Conditioner. We would like to reach out to you personally and provide some info and tips to help you achieve better results since we know WEN does work for every hair type. However, we do have a 30 day return policy if you decide to try one of our products and end up not liking it and I can assist you with your return.